Account Manager

Finom is a European tech startup headquartered in Amsterdam that develops an all-in-one financial B2B solution, integrating banking functions, accounting, financial management, and invoicing into a mobile-first platform.

• Manage a personal portfolio of business customers by building trust through regular, proactive conversations;
• Understand each customer's business, goals, and banking needs while acting as a trusted point of contact;
• Proactively contact customers who have reduced activity, are at risk of leaving, experienced service issues, or require support;
• Identify opportunities to help customers get more value from Finom by increasing product adoption and encouraging its use as a primary business account;
• Share customer feedback with Product and other internal teams;
• Take ownership of customer issues by listening, coordinating with Customer Care, Operations, or Product, and following up personally;
• Research and prepare before every customer conversation by reviewing previous interactions and analyzing account activity;
• Work closely with Customer Care, Sales, Product, Operations, Risk, and AI to ensure an outstanding customer experience.

• Previous experience in Account Management, Customer Success, Customer Care, Business Development, or Sales;
• Excellent communication skills and confidence speaking with customers over the phone;
• Strong relationship-building skills and commercial awareness;
• Proactive mindset, curiosity, and the ability to ask great questions;
• Excellent organisation and follow-up skills to manage multiple customer relationships at once;
• Native-level fluency in German, French, or Italian depending on the supported market, plus fluent English;
• Free text: German B2, French B2, Italian B2, English B2.

• Eligible employees can participate in the Employee Stock Option Plan (ESOP);
• Access to the Work & Swim programme with remote work from Cyprus and complimentary accommodation for a period of time;
• Performance rewarded through a quarterly commission scheme on top of base salary;
• Freelance contract type.