менеджер по работе с клиентами

Ardshinbank is a financial institution operating in the banking, credit, and insurance sector.

• Perform cash and non-cash transactions for individual and legal entity customers in accordance with the Bank’s internal regulations, decisions, and orders;
• Open, maintain, close, identify, and classify customer accounts by risk group;
• Open, service, and close deposit accounts;
• Conduct cash and non-cash foreign currency purchases and sales;
• Process transactions through payment systems according to the Bank’s internal procedures;
• Accept and verify customer payment documents and enter them into the “Operational Day” program;
• Accept and process utility payments;
• Service and close card accounts, change credit line limits, and update customer data;
• Provide customers with account certificates and transaction statements;
• Service plastic cards through POS terminals;
• Sell and cross-sell loans, insurance certificates, deposits, and payment cards;
• Attract customers to payroll projects;
• Advise customers on banking services.

• Have a higher education; economics or technical education is preferred;
• Have at least 3 months of experience in the financial and banking sector within the last 3 years, preferably in customer service, or have a positive result from participation in the Bank’s pre-qualification program;
• Have excellent knowledge of Armenian;
• Have good knowledge of Russian and English;
• Know MS Office, LSoft, or similar software.

• 24 Paid vacation days, additional paid days off and time off;
• Flexible work schedule;
• Individual training and development plans;
• Opportunity for training abroad;
• Training for junior specialists and professional development programs;
• Health insurance and critical illness insurance;
• Preferential access to the Bank’s products;
• Discounts from partner organizations;
• Thematic gifts for employees;
• Business travel opportunities;
• Team meetings, corporate events, intellectual and sports games;
• Monthly, quarterly, and annual bonuses in addition to the base salary;
• Annual salary review.