Sales Manager

Marriott Hotels elevate the art of hospitality by innovating while preserving familiar comfort worldwide. JW Marriott is part of Marriott International's luxury portfolio, with properties in gateway cities and distinctive resort locations.

• Contact appropriate individuals or departments to resolve guest calls, requests, or problems;
• Use sales techniques that maximize revenue while maintaining existing guest loyalty, including upselling;
• Determine and provide complimentary gifts to guests for their patronage;
• Promote awareness of the brand image internally and externally;
• Process requests for redeeming Marriott Rewards points;
• Process reservation requests, changes, and cancellations received by phone, fax, or mail;
• Enter Marriott Rewards information into the appropriate software when taking guest reservations;
• Answer, record, and process guest calls, requests, questions, and concerns;
• Perform general office duties to support Sales & Marketing;
• Assist management in training and motivating employees;
• Serve as a role model;
• Follow company policies and procedures;
• Maintain a clean and professional uniform and personal appearance;
• Maintain confidentiality of proprietary information;
• Protect company assets;
• Welcome and acknowledge guests according to company standards;
• Anticipate and.

• Requirements not specified

• No conditions specified