Account executive in contact center cloud

As a Contact Center Cloud Sales Specialist, you'll play a vital role in the success of the Cisco Field Sales and Collaboration Technology Group by helping our customers deliver better business outcomes and great customer experience.

• Establish your sales strategy and exceed the regional sales goal.
• Work with your extended team and Cisco partners to establish selling strategy to beat the competition through better targeting, positioning, and thought leadership for Cisco's Contact Centre portfolio.
• Establish and maintain customer relationships with Line of Business managers, Executives, HR, Marketing, IT, Sales and Procurement.
• Own and forecast the opportunities for selling the full suite of our CCaaS solution including CPaaS, WFO/WFM, Analytics and AI.
• Provide subject matter expertise in support of account teams particularly around positioning, pricing and overcoming objections.
• Educate and support Cisco Account Managers and Partners on opportunity qualification and positioning of the solution.
• Provide leadership to the Account Managers for account planning and execution to assist with deal closure
• Partner closely with Engineers/Architects to align the technology architecture to the customer's desired business outcome and ensure customer success by aligning resources to assist the customer in realizing the full value of their technology investment.
• Share detailed execution plans and progress with field leadership and account teams.
• Improve Cisco's solution portfolio over time. As you meet with customers you will suggest improvements that ensure our customers continue to love what you sell.
• You will be responsible for revenue growth with new and existing customers.
• Successful people in this role can articulate a compelling value proposition, provide sales support and serve as a subject matter expert Cisco contact center platforms.

• You are an individual who is passionate about amazing customer experiences!
• 3+ years experience selling CCaaS as your main product line.
• Proven experience understanding customer needs and being able to articulate solutions
• In depth knowledge of the competitive landscape
• Proven track record of growing your territory through increasing your pipeline with current customers and net new logos
• Experience of selling complex software solutions into multiple vertical markets
• Experience of selling either customer experience solutions, CCaaS, CPaaS, CRM, digital transformation or similar technology stack
• Experience of being part of numerous complex and consultative sales engagements
• Experience of working alongside or through partner organizations. Ability to influence indirectly through this partner community as well as directly with the customer and prospect base
• A team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
• Будет плюсом: Cloud or SaaS based software sales preferred

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