manager AI business solutions

Sonova is one of the world’s leading hearing care providers headquartered in Switzerland.

• Identify and develop AI use cases across Customer Experience and Operations
• Own AI initiatives from concept through implementation, adoption, and value realization
• Partner with IT, Digital/Data, Legal, Security, Operations, and business stakeholders
• Translate business requirements into practical AI solutions and drive user adoption
• Define KPIs and monitor the performance and business impact of AI solutions
• Support the scaling and continuous improvement of AI initiatives
• Promote responsible AI practices and ensure alignment with governance and regulatory requirements

• Bachelor’s or Master’s degree in Business, Digital Transformation, Computer Science, Data Science, Information Systems, or a related field
• 3+ Years of experience in digital transformation, AI solutions, business process improvement, or similar roles
• Experience implementing and scaling digital or AI-driven solutions in a cross-functional environment
• Strong understanding of AI/GenAI and its practical business applications
• Strong stakeholder management, communication, and problem-solving skills
• Ability to translate complex AI concepts into clear business solutions
• Experience working in global and multicultural environments
• Fluent English
• Будет плюсом: additional languages, Customer Experience and/or Operations background, experience with Generative AI tools such as ChatGPT, Claude, or Copilot, knowledge of data, analytics, KPIs, and continuous improvement methodologies, AI or change management certifications

• Flexible hybrid working model
• Wide range of training opportunities for professional and personal development
• Exceptional growth opportunities with individual development plans