technical support engineer in cloud security

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Its products serve hundreds of millions of users and more than one million customers worldwide.

• Monitor and perform initial diagnosis of infrastructure problems;
• Respond to alerts independently or with the duty DevOps engineer;
• Create new and improve existing monitoring rules;
• Perform basic DevOps tasks;
• Document monitoring and infrastructure-related work;
• Participate in on-duty shifts one week per month.

• At least 1 year of experience in Technical Support;
• Knowledge of Linux, AWS, Docker, CI/CD, monitoring, and version control systems;
• Willingness to learn Linux, AWS, Docker, Terraform, Kubernetes, CI/CD, Prometheus, and Grafana;
• Readiness to work on on-duty shifts;
• English at B2+ level;
• Fluent Ukrainian.

• Remote work is available from many countries;
• Flexible working environment with access to offices in the United States, Poland, Romania, or Ukraine;
• Competitive compensation based on local market conditions and experience;
• Performance-based bonus system;
• Stock options;
• Professional courses, conferences, and learning resources;
• Health coverage, wellness programmes, and fitness options tailored to the country;
• Quarterly company-wide Mental Health Days;
• Family-friendly benefits, including flexibility for parents, airSlate Junior Club, family days, and a pet-friendly approach;
• Charitable initiatives through the airSlate Care programme.