Retail development manager for supermarket chains

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. At Wolt, we help customers shop from their favourite retailers and support our partners in growing their businesses. We’re looking for a Senior Retail Development Manager to manage and grow partnerships with some of Kazakhstan’s largest supermarket and retail chains.

• Grow your partners’ business. Build joint growth plans that increase sales and Gross Order Value (GOV) across your portfolio.
• Build strong relationships. Be the main point of contact for your partners, from store teams to senior leaders. Lead quarterly business reviews to discuss results, priorities, and next steps.
• Lead commercial negotiations. Negotiate agreements and commercial terms that create long-term value for both Wolt and our partners.
• Grow advertising and promotions revenue. Identify upselling opportunities and help partners choose campaigns that support their goals. Work with Marketing to plan campaigns and review results.
• Improve store performance. Work with store managers, pickers, and Operations to improve product availability, picking times, order acceptance, and order accuracy.
• Turn data into action. Use dashboards and spreadsheets to understand performance, spot opportunities, and decide where to focus.
• Deliver on agreed priorities. Take ownership of your targets and partner development projects, track progress, and adjust your plans when needed.
• Help the team improve. Share your experience, support colleagues with complex partner situations, and improve how we manage and grow retail accounts.

• At least 5 years of relevant experience managing large B2B accounts or strategic partnerships in retail, FMCG, grocery, delivery, marketplaces, or distribution.
• A track record of growing partner sales, improving commercial performance, and delivering measurable results.
• Strong negotiation skills and experience managing complex commercial discussions.
• Confidence working with senior decision-makers and coordinating with operational teams.
• Experience in upselling or cross-selling, with the ability to connect a partner’s needs to the right commercial opportunity.
• Strong analytical skills. You’re comfortable using data to explain results, solve problems, and set priorities.
• Confidence using Google Sheets and Google Slides, plus experience with reporting tools such as Power BI or Looker.
• A structured, proactive approach. You can manage competing priorities and take ownership from planning through to delivery.
• Fluent Russian, at least conversational Kazakh, and English at B2 level or above.
• Будет плюсом: Experience working with supermarket, grocery, or pharmacy chains; An understanding of marketplace or platform businesses; Experience expanding large partner portfolios or supporting the development of other account managers; Advanced skills in data analysis or business intelligence tools

• Independent work in a dynamic, international team
• Medical Insurance and strengthened sick leaves
• Career growth and development opportunities
• Employee Assistance Program—therapy and wellbeing support
• Discount on your Wolt orders
• Wolt-wide training programs
• Team budgets for celebrations and bonding
• Fruits and drinks at the office