Local support specialist for travel partners

Join Our Team as a Local Support Specialist at RateHawk! Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

• Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Handle booking modifications and relocations with attention to detail and urgency.
• Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Accurately document all work and partner interactions in our CRM system.

• Advanced level of Italian and English – you’ll need to speak and write fluently.
• You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• You understand and empathize with customer concerns while working toward the best solution.
• Fast at picking up new tools, systems, and processes with a result-oriented mindset.
• Будет плюсом: Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!; Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!

• Work from the comfort of your home!
• base payment + monthly bonus.
• Be part of a young and energetic group of specialists.
• Tackle interesting and ambitious tasks that will elevate your professional skills.
• We support your growth through seminars, trainings, and conferences.
• Take advantage of corporate discounts on hotels and other services.