Customer support specialist in iGaming

Are you GAME to JOIN US and be our new Customer Support Specialist in the English language? SoftConstruct is on a search for a new player to join our team.

• Deliver customer service through online and phone support
• Provide solutions to customers with the help of supervisors from different departments
• Provide detailed information about websites, procedures, payments, and requests
• Translate database information about registered bets

• Bachelor’s or Master’s degree in Linguistics, or related field
• At least a year of experience in customer support
• Excellent knowledge of the Armenian and English languages
• Excellent listening and communication skills
• Customer service skills
• Ability to work under strict deadlines and pressure
• Ability to work as part of a team
• Ability to be patient and understanding
• Ability to work in flexible shifts and on-site
• Problem-Solving and Critical Thinking
• Time Management and Prioritization
• Будет плюсом: Knowledge of any other foreign language is an advantage

• This is a full-time position with a mixed shift working schedule.
• Working hours : 3 shifts (mandatory) 1. 10:00 - 18:00 2. 18:00 - 02:00 3. 02:00 - 10:00