business development manager in SaaS

Freshworks Inc. builds uncomplicated service software for employee and customer experiences. Its AI-powered CX and IT solutions help businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support.

• Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email, and other media channels;
• Raise interest, qualify and educate prospects, and connect them with sales teams to deliver regional revenue targets as an individual contributor;
• Develop and manage the lead pipeline by assessing, prioritizing, and progressing many prospective clients simultaneously;
• Define and execute plans to meet and exceed role-based goals;
• Engage with senior managers across marketing, sales, and operations to design and execute campaigns;
• Continuously improve internal and external processes;
• Use marketing, pre-sales, and sales executive resources effectively to meet objectives;
• Advocate for the Freshworks brand and become an expert in customer service and CRM;
• Provide regular pipeline status reports and conduct forecasting exercises.

• Bachelor's or Master's degree desirable;
• First experience in sales or business development, preferably in a similar role, or equivalent practical experience in other high-velocity sales environments;
• Experience with the DACH market;
• Fast learner driven to action, passionate about sales, customer service, and CRM tools;
• Strong goal and customer orientation, self-motivation, friendly persistence, and excellent written and verbal communication skills;
• Strong team player and collaborator;
• Ability to thrive in a fast-paced, globally dispersed work environment;
• Native-level written and oral communication skills in German;
• Fluent English;
• Nice to have: Cloud software sales experience.

• On-site role at the Berlin office.