Account executive

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

• Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Build, develop and manage your sales pipeline
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

• Minimum 3 years of sales experience; preferably in an inside/field sales role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• High degree of customer orientation, communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Fluency in English and native-level fluency in German is a must; additional language skills are advantageous

• This role can be based either in Berlin with a hybrid set-up (3 days working from our Berlin office/ 2 days from home) or 100% remote from anywhere in Germany.