AI Deployment Manager

OpenAI is an AI research and deployment company that develops AI systems and products, aiming to ensure that general-purpose artificial intelligence benefits humanity and is deployed safely.

• Own enablement for OpenAI products, including ChatGPT Enterprise and Agents, and define patterns that support adoption across enterprise business and technical teams
• Serve as a subject matter expert for designated product areas, build expertise, support internal enablement, identify emerging customer use cases, and synthesize customer feedback to inform product development
• Lead customer enablement throughout the customer lifecycle, from onboarding through expansion, optimization, and long-term adoption
• Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for senior leaders and working teams
• Drive customer activation, sustained usage, and measurable business value through structured enablement programs
• Partner with Sales, Solution Architects, and Delivery Leads to drive adoption across the core product suite
• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions
• Gather and synthesize feedback from training and enablement engagements, and share insights with internal stakeholders to inform product and program improvements

• 6+ Years of experience in customer-facing, enablement, or instructional roles, engaging C-level, business, and technical audiences in complex enterprise environments
• Exceptional presentation and communication skills, including the ability to explain AI capabilities as practical value for senior and executive audiences
• Strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem, with practical understanding of applying AI to real-world workflows and enterprise use cases
• Experience leading workshops and enablement programs, designing learning journeys, facilitating live sessions, and responding to questions in real time
• Ability to identify patterns across customers and translate them into scalable approaches that improve adoption
• Ability to connect product capabilities to business outcomes such as productivity gains, operational efficiency, cost reduction, risk mitigation, or revenue impact
• Ability to adapt quickly in live customer environments while maintaining clarity, ownership, and momentum
• Humble attitude, eagerness to help others succeed, and curiosity to learn about emerging AI capabilities
• Personal commitment to fostering the safe and responsible evolution of AI

• Relocation assistance is available to new employees
• The role is based in London, with 3 days per week in the office