Account manager in iGaming

SOFTSWISS is looking for a Middle Account Manager to join our team and work with clients using the SOFTSWISS Game Aggregator. The Game Aggregator is a fast and cost-effective solution that helps casino operators integrate and manage gaming content easily. In this role, you’ll build strong client relationships, support their day-to-day needs, and help them get the most value from our product.

• Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests
• Build strong, long-term client relationships by understanding their needs and providing timely support
• Identify opportunities to introduce relevant services, game content, and other solutions to existing clients
• Monitor account and product performance, analyse data, and highlight opportunities for improvement
• Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently
• Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients

• 2+ years of experience in Account Management, Customer Success, or a similar client-facing role
• Strong written and spoken English at B2+ level
• Experience building and maintaining strong relationships with clients
• Ability to analyse data and turn findings into practical recommendations
• Strong problem-solving skills and the ability to handle client issues efficiently
• Confident communication and collaboration with international, cross-functional teams
• Будет плюсом: Written and spoken Russian; Experience in the iGaming industry or working with B2B digital products

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events