HR administration team lead in employment operations

SOFTSWISS is hiring an HR Administration Team Lead to join our dynamic HR team. In this role, you will lead the team’s day-to-day work and oversee employment operations across service agreements, EOR contracts and employment contracts in multiple countries. You will help ensure that processes are accurate, timely and well-documented, while identifying opportunities to improve their efficiency and reliability.

• Lead and coordinate the team’s employment operations, setting priorities and ensuring work is accurate, timely, and well-documented
• Support and review existing processes, identify gaps and opportunities for improvement, and implement practical changes that strengthen efficiency, consistency, and control
• Oversee contract administration from preparation and execution through updates and offboarding, across service agreements, EOR contracts, and employment contracts, coordinating employment-related relocation processes as well
• Coordinate payroll inputs and recurring employment processes, including time and absence records, timesheets, leave balances and employee lifecycle changes
• Ensure employment records, documentation and HR system data are accurate and up to date
• Coordinate employment operations across countries and legal entities, working with external providers on local requirements and employee changes
• Advise employees and internal teams on employment arrangements, processes, policies, systems and documentation, involving external providers when needed
• Guide the team through complex cases and questions that require investigation, clarification or approval

• At least 4 years of experience in HR Operations, Employment Operations, payroll administration, or a related field
• At least 1–2 years of experience leading a team or coordinating operational processes
• Practical knowledge of employment contracts, EOR contracts, and service agreements, including how their administration differs
• Experience coordinating employment processes across multiple countries or legal entities, including work with external providers
• A track record of improving operational processes, with the ability to spot issues, prioritize changes, and follow through on implementation
• Familiarity with HRIS and ERP systems
• Strong organizational skills and attention to detail, with confidence managing recurring deadlines and sensitive documentation
• Clear communication skills and the ability to guide colleagues, explain processes and handle complex cases thoughtfully
• Confidence working cross-functionally with Finance, employees, contractors, managers and external providers
• Professional English and Russian for day-to-day written and verbal communication
• Basic Excel skills, including lookup functions (e.g., VLOOKUP or XLOOKUP)
• Будет плюсом: Experience with HiBob and 1C

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events