Account development manager for delivery

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

• Own and develop a portfolio of restaurant-partners across Northern Kazakhstan.
• Build strong relationships with restaurant-partners through regular check-ins and business reviews, aligning on priorities and following up on agreed actions.
• Create and execute growth plans that help restaurant-partners increase sales, attract customers, and improve performance on Wolt.
• Identify opportunities to grow adoption of Wolt’s advertising and promotional solutions based on each restaurant-partner’s goals.
• Lead commercial negotiations and renewal discussions to support sustainable growth for both Wolt and our restaurant-partners.
• Use performance data to identify trends, understand challenges, and recommend practical improvements.
• Collaborate with Marketing, Operations, and other internal teams to deliver campaigns, resolve issues, and improve the restaurant-partner experience.
• Prioritize your time across restaurant-partners of different sizes, balancing commercial impact with the needs of your wider portfolio.

• You have 3+ years of experience in account management, customer success, business development, or a similar commercial role.
• You understand how to grow a restaurant-partner’s business, identify and convert upselling opportunities through advertising and promotional solutions, and confidently lead commercial negotiations to reach mutually beneficial agreements.
• You’re comfortable working with data in Excel or Google Sheets and translating performance insights into clear recommendations.
• You communicate clearly and confidently, adapting your approach to restaurant owners, operational teams, and enterprise stakeholders.
• You thrive in a fast-paced environment, adapt quickly to changing priorities, and stay focused on delivering results.
• You roll up your sleeves and get things done, proactively identifying what needs attention without waiting to be told. You’re comfortable working independently, taking initiative, and following through on your commitments.
• You manage competing priorities, follow through on commitments, and take a proactive approach to solving problems.
• You’re comfortable learning new tools and open to using AI to improve your daily work and analysis.
• You’re fluent in Kazakh and Russian and have a working proficiency in English.
• Будет плюсом: Experience working with SMB or enterprise restaurant-partners is a plus; Experience working with restaurant-partners, restaurant chains, or within the food delivery industry; An understanding of marketplace or platform businesses; Experience growing a portfolio of restaurant-partners across enterprise and SMB segments; Advanced skills in data analysis or business intelligence tools

• Be part of a fast-moving scaleup
• Accelerate your career and build your sales skills
• Take ownership and make a difference
• Surround yourself with smart, friendly people
• Independent work in a dynamic, international team
• Medical Insurance and strengthened sick leaves
• Career growth and development opportunities
• Employee Assistance Program—therapy and wellbeing support
• Discount on your Wolt orders
• Wolt-wide training programs
• Team budgets for celebrations and bonding
• Fruits and drinks at the office