IT support engineer for 1st and 2nd line in fintech

Unlimit is a global fintech ecosystem that provides businesses with payment processing, multi-currency business accounts, BaaS, and crypto gateways on a single platform. It is transforming its financial infrastructure into an AI-native platform.

• Serve as the primary point of contact for employee IT support requests through the ticketing system, email, chat, and walk-ups
• Diagnose and resolve hardware, software, and basic network issues, escalating complex issues to the Tier 2/System Administration team
• Manage onboarding and offboarding, create accounts in Active Directory, Google Workspace, and MFA, configure workstations, and set up secure access
• Prepare, image, and deploy Windows and Apple devices; help procure and maintain office technology, including monitors, docking stations, conference room AV equipment, and cable management
• Coordinate with local hardware and software vendors and support procurement
• Maintain and support office access systems for employees and visitors
• Help maintain the local server room and its systems
• Write simple how-to guides for the internal knowledge base and support automation of recurring tasks

• At least 3 years of experience in an IT Helpdesk or customer-facing technical support role
• Excellent communication skills and patience explaining technical concepts to non-technical staff
• Hands-on experience troubleshooting and administering Windows, MacOS, Google Suite, MS Office, and related tools
• Experience with AI-assisted automation
• Familiarity with user, group, and policy management in Active Directory and Google Admin Console
• Strong understanding of laptop hardware, peripherals, and basic network concepts, including Wi-Fi, VPNs, and IP addresses
• Будет плюсом: Experience using and administering IT Service Management tools such as ManageEngine and Atlassian Jira, basic familiarity with PowerShell commands and scripting, experience supporting Google Workspace (Gmail, Drive) in a corporate setting, familiarity with ITIL, relevant IT certifications

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