Customer Support Engineer in fintech

Spotware Systems develops products for the brokerage environment and provides technical and functional solutions for B2B clients.

• Provide B2B technical and functional support to clients;
• Own and investigate reported issues, resolve them where possible, or escalate them with clear evidence and context;
• Use logs, SQL, system behaviour, and application-level analysis to isolate root causes and determine next steps;
• Diagnose issues involving MT4/MT5 environments, plugins, gateways, liquidity bridges, operating systems, and applications;
• Coordinate with clients, internal teams, and third parties, keeping stakeholders informed and driving issues through to resolution;
• Create and maintain clear documentation for internal and external use;
• Deepen knowledge of forex and the platform while contributing to improvements in support quality and processes.

• 3+ Years of experience in technical support within a brokerage or fintech environment;
• Good working knowledge of MT4/MT5 Manager and Administrator terminals, including plugins and gateways;
• Good working knowledge of liquidity bridges such as oneZero, PrimeXM, Centroid, or similar solutions;
• Practical SQL skills, including writing, understanding, and troubleshooting queries for data analysis and issue investigation;
• Experience providing operating-system and application-level support;
• Strong problem-solving and investigation skills with a structured and analytical approach;
• Strong working proficiency in written and spoken English;
• Comfort using AI tools in day-to-day work to improve efficiency, problem-solving, and results;
• Excellent organisational skills with the ability to prioritise and manage workload effectively;
• Strong numerical and analytical skills;
• Willingness to join a planned rotating shift schedule after training; the team provides 24/6 coverage, including Saturdays;
• Nice to have: experience supporting API integrations, knowledge of the FIX protocol, programming or scripting skills in any language.

• Competitive salary;
• Private medical insurance;
• Relocation support, if applicable, including an entry permit, relocation bonus, flight tickets, and airport pickup;
• Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance;
• Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays;
• Fair remuneration based on experience, skills, and level of responsibility;
• Welcome Baby Bonus and Baby Box;
• Birthday voucher;
• Partial compensation for sports activities and wellness initiatives;
• Greek language classes.