technical support engineer

Описания нет

• Own and support the Tashkent office IT infrastructure, including employee workstations, network equipment, office equipment, and meeting rooms
• Support and administer video conferencing equipment, including coordinating with external contractors for installation and maintenance
• Manage office IT assets, including inventory, equipment issuance and returns, and providing necessary equipment during employee onboarding and offboarding
• Liaise with local vendors and service providers, including Internet providers and maintenance companies, and monitor agreed SLA terms and timelines
• Handle standard Tier 1 support requests from the shared technical support queue, taking time-zone differences into account
• Represent the company’s IT function locally and act as the primary escalation point for local IT-related matters for employees and regional office management
• Maintain local IT documentation and reporting within the area of responsibility and coordinate regularly with the Technical Support team

• At least 3 years of IT support experience, including working independently without constant on-site supervision
• Hands-on experience managing office IT infrastructure end-to-end, including workstations, networks, office equipment, and meeting rooms
• Experience configuring and supporting video conferencing systems such as Zoom Rooms and similar solutions
• Experience working with local vendors and service providers, including Internet providers, maintenance companies, and equipment suppliers; negotiating terms and monitoring SLA compliance
• Experience with IT asset management, including inventory, equipment issuance, and returns
• Willingness to provide first-line IT support to local employees and handle selected standard requests from the shared support queue
• English and/or Russian proficiency sufficient for regular professional communication
• High autonomy and ability to make independent decisions without constant supervision
• Будет плюсом: experience as an Office Manager or managing a small office or local representative office

• A transparent bonus scheme and competitive salary, with details discussed during the interview process
• Personal learning and development budget for books, courses, and conferences
• Private health insurance compensation
• Meal allowance
• Sports and wellness programs