Technical account manager in observability

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

• Lead the technical onboarding process, establishing integrations and delivering tailored product training.
• Architect data-driven customer success plans and act as an expert guide on observability best practices.
• Troubleshoot complex platform and data pipeline issues to ensure seamless performance.
• Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals.
• Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities.

• 3–5 years of experience in Account Management, with a strong focus on managing technical customer relationships and a high-energy, proactive approach.
• 2+ years of hands-on experience with AWS, including EKS, ECS, Lambda, CloudWatch, and related services.
• Strong Kubernetes and Docker troubleshooting skills.
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash, with familiarity with observability tools such as Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic, or Splunk.
• Strong knowledge of Linux and hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible.
• Experience with RegEx, Lucene, and PromQL.
• Exceptional English communication and presentation skills, with the ability to build credibility with both technical teams and executives.
• Будет плюсом: Experience with Azure or GCP is a plus; B2B SaaS experience; BSc in Computer Science or Engineering; Comfortable coding in any high-level programming language (Java, Go, Python)

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