Team Leader - German Language - Telco with Sales

Job Title:

Team Leader - German Language - Telco with Sales

The Team Leader, Operations is responsible for the day-to-day supervision of a group of contact center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Candidate Profile

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

English (Required), German (Required)

Time Type:

Full time