support specialist L1/L2 in banking

Описания нет

• Support clients throughout their interactions with the product, including API guidance, testing assistance, and support during the transition to production
• Provide ongoing client support, answer product-related questions, assist with the client portal, and help identify and document bugs and issues
• Support the technical team, Project Manager, and Account Manager in managing and assisting clients
• Investigate transactions and operations when questions or issues arise during reporting and reconciliation
• Monitor product performance metrics and help investigate performance drops, anomalies, and incidents
• Maintain high standards of communication and customer service
• Improve support processes and documentation

• At least 2 years of experience in a similar role
• Previous experience with fintech products, such as payment or banking solutions, virtual cards, digital wallets, or similar products
• Willingness to investigate complex cases, ask questions, and proactively search for information
• English proficiency at Intermediate level or higher
• Experience with Jira and Confluence
• Understanding of the Software Development Life Cycle (SDLC) and release processes
• Experience with APIs, including authentication, building requests, reading technical documentation, sending requests using cURL, Postman, or similar tools, and interpreting responses
• Strong desire to understand problems and help clients, teamwork skills, proactivity, and attention to detail
• Будет плюсом: Experience reading and analyzing logs in ClickHouse and Grafana

• Compensation for English classes
• Flexible start to the working day