regional support manager, Northern Europe

Axon develops an ecosystem of devices and cloud software focused on public safety and justice. Its products and solutions support public safety and adjacent sectors.

• Become the dedicated technical expert across the Axon ecosystem and maintain deep knowledge of current and expanding product deployments
• Serve as a technical liaison between Axon, customers, and strategic delivery partners
• Follow up on customer requests
• Support existing customers in collaboration with the sales team
• Manage tickets and RMAs, working with internal teams from issue identification through the full adoption lifecycle
• Coordinate and schedule regular calls with existing customers
• Focus on customer loyalty
• Proactively identify ways to help customers succeed with Axon products
• Facilitate integration with existing customer platforms
• Install and commission products
• Travel nationally and internationally as required, up to 40%

• Fluent Dutch and English communication skills, written and verbal
• Strong technical foundation in enterprise networking, SaaS platforms, cloud applications, APIs, identity management, authentication, enterprise software administration, Windows environments, Active Directory / Entra ID, endpoint management, integration patterns, system interoperability, enterprise application ecosystems, and technical troubleshooting across software, networking, configuration, and infrastructure
• Strong computer skills, including MS Office, CRM, and collaboration tools such as Salesforce and Trello
• Ability to legally live in the territory and travel to other countries as required; may need to obtain work and travel visas personally
• Ability to work effectively with all organizational levels and build strong partnerships
• Tactically focused on managing customer success adoption
• Mission-driven, highly motivated, and able to execute tasks

• Локация: Нидерланды, Бельгия
• Travel expectations: up to ~40% (variably in-country and across Benelux, Nordics, and Baltics)