customer support specialist

Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, it has grown profitable global businesses and brought together professionals across technology, product, marketing, and operations. Its support team works on a web-based entertainment project focused on maintaining a clean and safe platform and ensuring a positive user experience.

• Handle and resolve customer complaints to provide the best customer experience
• Investigate complaints, troubleshoot issues, and identify trending problems
• Report bugs to the technical team

• At least 1 year of experience as a Customer Support Specialist handling chats, emails, and tickets
• Ability to work morning, day, and night shifts
• Very good English skills (C1)
• Experience with ticketing systems such as ZenDesk or Intercom
• Strong communication and problem-solving skills
• Customer orientation and the ability to adapt and respond to different types of characters

• Service contract
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments
• Annual allowance for home office improvements, sports activities, equipment upgrades, and more
• Paid language courses, access to learning platforms, and a mindfulness benefit, including psychological support with 50% coverage
• Career growth opportunities in a fast-scaling project, with opportunities to influence technical decisions
• Peer reward program recognizing contributions across the team
• Work in 9-hour shifts on a 24/7 rotation
• Test task is part of the recruitment process