описание
Claroty is a global leader in cyber-physical systems (CPS) protection. As a Technical Account Manager (TAM), you will serve as a strategic technical partner to enterprise customers, ensuring successful deployment, adoption, and ongoing value from Claroty’s platform.
задачи
- Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives
- Serve as the primary technical point of contact for customers, owning all technical requirements
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies
- Proactively identify risks, gaps, and opportunities for improvement across customer environments
- Translate customer feedback and field insights into recommendations for Product, Engineering, and Customer Success teams
- Develop technical artifacts, documentation, playbooks, and best practices
- Support escalations and complex technical scenarios with Support and R&D teams
- Drive executive-level technical conversations and present strategic roadmaps
- Travel up to 30% for on-site engagements, workshops, and strategic meetings
требования
- 5+ years in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
- Full professional proficiency in English and German
- Deep knowledge of IT networking; experience as a Network Architect is highly beneficial
- Networking standards and protocols: TCP/IP, routing, switching, DNS, DHCP, segmentation
- Solid understanding of cybersecurity principles and secure network architecture
- Strong communication and presentation skills with technical and executive stakeholders
- Customer-centric mindset; willingness to travel up to 30%
- Будет плюсом: experience with OT environments and industrial networks; CCNA and/or CCNP certification
условия
- Локация: Великобритания
- Full Time Employee, remote
- Travel up to 30%
