technical account manager in cybersecurity

Claroty is a global leader in cyber-physical systems (CPS) protection. As a Technical Account Manager (TAM), you will serve as a strategic technical partner to enterprise customers, ensuring successful deployment, adoption, and ongoing value from Claroty’s platform.

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives
• Serve as the primary technical point of contact for customers, owning all technical requirements
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies
• Proactively identify risks, gaps, and opportunities for improvement across customer environments
• Translate customer feedback and field insights into recommendations for Product, Engineering, and Customer Success teams
• Develop technical artifacts, documentation, playbooks, and best practices
• Support escalations and complex technical scenarios with Support and R&D teams
• Drive executive-level technical conversations and present strategic roadmaps
• Travel up to 30% for on-site engagements, workshops, and strategic meetings

• 5+ years in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
• Full professional proficiency in English and German
• Deep knowledge of IT networking; experience as a Network Architect is highly beneficial
• Networking standards and protocols: TCP/IP, routing, switching, DNS, DHCP, segmentation
• Solid understanding of cybersecurity principles and secure network architecture
• Strong communication and presentation skills with technical and executive stakeholders
• Customer-centric mindset; willingness to travel up to 30%
• Будет плюсом: experience with OT environments and industrial networks; CCNA and/or CCNP certification

• Локация: Великобритания
• Full Time Employee, remote
• Travel up to 30%