Inside Sales - Customer Service Specialist BtoB - German Speaker

Join our team at Helen of Troy and make an immediate impact on our trusted brands:  OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and  Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Inside Customer Service Specialist BtoB - German Speaker

Brand: Osprey and Hydro Flask

Department: Operations / Customer Services

Work Location: London - Hybrid (3 days a week in Southwark/Waterloo Office required)

Role Type: Full time, Permanent

The role will deliver outstanding customer service for Osprey and Hydro Flask German Speaking customers as a Business to Business Customer Service Specialist (via email & telephone) to retail partners, working closely with the regional sales team.

You will ensure that customer orders are processed efficiently and accurately and delivered to customers within expected timescales, mitigate risk and work cross functionally with sales, finance, retail partners, 3 PL warehouse partner and logistics to deliver.

• Knowledge in logistics and transportation and order management
• Fluent in German and in English (spoken and written), French a plus.
• Excitement about joining a mid-size yet growing company with fast-growing brands!
• A self-starter who uses their own initiative, a problem solver, and effective communicator that is customer centric, and results orientated
• Degree or equivalent experience in Customer Service, B2B Sales, Logistics/ Operations.
• 2 plus years’ expertise in customer service B2B (within the FMCG space would be preferred)
• Authorized to work in the United Kingdom on a full-time basis

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.

We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.

Management reserves the right to modify the duties and responsibilities of the position at any time.