customer success manager in fintech

Kanzum is a B2B fintech platform building embedded financial infrastructure and cross-border payment solutions across Africa, MENA, and Asia.

• Handle inbound leads and conduct discovery calls;
• Understand customer needs, workflows, and payment requirements;
• Manage onboarding from qualification to activation;
• Coordinate with Compliance, Operations, and Product;
• Guide clients through KYB/KYC and onboarding requirements;
• Remove blockers and ensure customers reach their first successful transaction;
• Support early product adoption and long-term retention;
• Keep customer records and pipelines updated in HubSpot.

• 3+ Years of experience in Customer Success, Account Management, Client Operations, Onboarding, or a similar field;
• Experience in SaaS, fintech, payments, or B2B technology;
• Strong communication and relationship-building skills;
• Ability to run discovery conversations and identify customer needs;
• Excellent organization and attention to detail;
• CRM experience;
• High ownership and ability to work independently;
• English C1+;
• Nice to have: HubSpot, fintech/payments, banking, FX, treasury, cross-border payments, KYB/KYC, experience with customers across Africa, MENA, or Asia, Arabic, French.

• Direct work with the Founder;
• Opportunity to build Customer Success and Onboarding processes from 0;
• International fintech environment;
• Direct impact on customer experience and product development.