customer success manager in BeautyTech

Haut.AI is a BeautyTech startup that combines scientific research with artificial intelligence to deliver personalized skincare solutions. It operates at the intersection of AI and beauty tech.

• Design Customer Success operations covering onboarding, adoption, renewals, and strategic expansion
• Turn client feedback into actionable insights for Product and Sales
• Drive expansion revenue through strategic account management
• Prove the revenue impact of Customer Success and own that metric
• Manage and expand strategic enterprise accounts
• Build automated health-score tracking systems to identify risks early
• Recruit, develop, and lead the Customer Success team, currently consisting of three teammates
• Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
• Integrate CRM workflows with product and support systems

• 6+ Years in Customer Success or Account Management at a SaaS or tech company
• 2+ Years leading a team
• Track record with enterprise clients and confidence engaging with senior stakeholders
• Experience building Customer Success processes, playbooks, and best practices
• Experience automating customer health monitoring and risk detection
• Hands-on leadership style, combining strategy with execution
• Exceptional English and executive presence

• Competitive base salary and a clear, transparent bonus structure
• Paid time off
• Company-issued laptop
• Flexible availability across EU and UK time zones
• Opportunity to grow at the intersection of AI, science, and beauty