customer success manager

GeneralMind builds AI Systems of Action for complex enterprise workflows. Its AI employees automate operational handovers across supply chains by processing orders, validating invoices, coordinating suppliers, and handling exceptions on enterprise systems. Its platform combines AI agents, operational context graphs, and real transaction data to automate workflows in operational environments. GeneralMind works with global companies in manufacturing, retail, and logistics to deploy AI in mission-critical workflows.

• Own customer relationships from the first pitch through closing, integration, and later expansion
• Build lasting relationships with C-level executives and their teams in large, complex enterprises
• Lead customers through deep dives and product Go-Lives, then grow the relationships over time
• Develop a thorough understanding of customers’ challenges, particularly in operational areas such as supply chain
• Work with product engineers and founders, bringing market feedback into messaging, strategy, and the roadmap
• Keep the pipeline clean and the forecast accurate in the CRM
• Help shape product and go-to-market strategy, and continuously test, learn, and improve working methods

• 3–8 Years of professional experience in a demanding setting: top-tier management consulting, venture capital or growth equity, a fast-moving high-growth startup, or B2B SaaS / enterprise software sales
• Learn quickly, handle complexity, take early responsibility, and be motivated to build rather than only execute
• Grasp complex products and business processes quickly and explain their value clearly to non-technical buyers
• Work in a structured, analytical, and highly proactive way
• Be willing to take on any task and get hands-on
• Be curious about AI tools and willing to incorporate them into daily work; be excited to help define modern, AI-driven go-to-market
• Be keen to become a top commercial operator, with or without a traditional sales background
• Have a strong academic record
• Excellent communication skills in German and English
• Будет плюсом: a degree from a well-regarded university, additional languages

• Условий в вакансии нет