customer success manager

The team builds a B2B product in the IT and Telecom space.

• Build and maintain strong relationships with B2B customers;
• Support client onboarding and day-to-day account management;
• Ensure customer satisfaction and proactively drive customer retention;
• Identify opportunities for account growth and expansion;
• Communicate with clients via email, calls, and online meetings;
• Collaborate with Product, Support, and Sales teams to resolve customer requests;
• Keep CRM and customer records up to date;
• Learn Customer Success best practices and grow into an independent CSM.

• 1+ Year of experience in Customer Success, Account Management, Customer Support, Sales, or another client-facing role;
• Fluent English C1 (spoken & written);
• Strong communication and relationship-building skills;
• Excellent organizational skills and attention to detail;
• Proactive mindset with the ability to take ownership;
• Ability to manage multiple priorities in a dynamic environment;
• Motivation to build a long-term career in Customer Success;
• Nice to have: B2B experience, interest in SaaS, IT, or Telecom products.

• No conditions specified