customer success manager

Qonto provides SMEs with a finance workspace centered on banking and complemented by financial tools. It serves over 750,000 customers across 8 European countries.

• Guide entrepreneurs and investors by email and chat through company creation, capital deposits, and capital increases
• Investigate complex cases, keep customers informed, and coordinate with notaries, accountants, and internal teams until requests are resolved
• Identify recurring customer pain points and work with Product, Tech, Compliance, and AML teams to address root causes
• Improve FAQs, response templates, and internal procedures, and share feedback with KYC/KYB and Product teams to simplify the customer journey

• Initial experience in a customer-facing role and an interest in helping people find solutions
• Fluent French and English, with strong writing skills to explain complex steps clearly and reassure customers
• Curiosity, sound judgment, careful investigation, and the ability to know when to involve a specialist
• Ability to manage competing priorities, attention to detail, follow-through, and respect for established procedures
• Collaborative mindset, open knowledge-sharing, and ability to work across teams to turn customer needs into practical improvements
• Будет плюсом: experience in fintech, SaaS, or financial services

• Условий в вакансии нет