business development manager in cloud services

SoftwareOne is a global provider of software and cloud solutions. It helps organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

• Build and maintain strategic relationships with key clients, acting as a trusted advisor, managing governance processes and escalations, and driving customer satisfaction, retention, and business growth
• Lead the selection, contracting, and performance management of vendors and technology partners, ensuring cost efficiency, SLA compliance, high-quality delivery, and adherence to security standards
• Own the successful delivery of services and projects by overseeing resource planning, execution, service quality, operational performance, profitability, and continuous process improvement
• Manage and develop delivery and technical teams, ensuring effective resource utilization, strong performance, operational readiness, risk mitigation, and business continuity
• Contribute to technology strategy and roadmap planning while managing budgets, monitoring financial performance and margins, and providing leadership with insights on results, risks, and growth opportunities

• Experience in IT channel sales and selling cloud/managed services (Azure and/or AWS)
• Strong understanding of managed services, including SLAs, commercial models, and service delivery processes
• Proven ability to win new business, grow accounts, and drive revenue in a cloud services environment
• Excellent client, stakeholder, and partner management skills, with experience building trusted relationships
• Experience working with system integrators, MSPs, vendors, and technology partners
• Strong background in service delivery, operations, and team leadership within IT services
• Commercially minded, with experience in budget management, profitability, and business growth strategies
• Fluent/professional English and Serbian, written and verbal

• Valid visa for Serbia
• A mentor supports a successful start and provides advice
• President’s Club recognition awarded by leadership and peers
• Training and development opportunities