account manager in SaaS

Customer.io powers automated communication through email, push notifications, in-app messages, and SMS. Its platform uses real-time behavioral data to help teams send smarter, more relevant messages.

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI
• Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology
• Build multi-threaded relationships with stakeholders from day-to-day operators to Directors and VPs, acting as a trusted commercial advisor
• Partner with Customer Success on account health and with Sales on expansion deals
• Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

• 3+ Years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend beyond overages or true-ups through adoption and value articulation
• Ability to clearly explain a forecasting methodology based on your own logic
• Comfortable pulling usage data, tracking health scores, and building dashboards
• Strong communication skills with technical and non-technical stakeholders
• Based in the UK or Ireland
• Будет плюсом: 5+ years of experience

• Starting salary: $151,700k - $212,00k OTE USD(or equivalent in local currency), depending on experience and subject to market rate adjustment
• 100% Coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 Weeks paid parental leave and unlimited PTO
• Stipends for remote work and wellness, and a professional development budget