account manager in premium real estate

Ambassadori Island Batumi is developing a large-scale international real estate and infrastructure project backed by investors from the UAE. The project combines premium real estate, commercial assets, hospitality infrastructure, and urban development initiatives in Georgia.

• Maintain regular communication with existing clients, understand their ongoing needs, and build long-term professional relationships;
• Act as the primary point of contact after purchase and ensure a smooth transition from sales to after-sales;
• Coordinate and follow up on client requests, concerns, and post-sale issues through resolution;
• Collaborate with Sales, Project Management, Construction, Technical, Legal, Finance, and other departments to resolve client matters;
• Follow up with clients on outstanding requests, documentation, processes, and other post-sale matters;
• Monitor client satisfaction and identify potential concerns or service gaps;
• Maintain accurate client information, communication history, requests, and follow-up activities in the CRM system;
• Collect and communicate client feedback and contribute to improvements in after-sales processes and service quality;
• Support contract-related documentation, amendments, renewals, and other post-sale documentation;
• Identify opportunities to introduce additional services, upgrades, or products based on client needs;
• Provide clear and accurate information about procedures, timelines, documentation, and next steps;
• Follow internal regulations, company policies, applicable legislation, and employment terms while maintaining strict confidentiality;
• Perform other after-sales and client-related tasks assigned by the direct supervisor.

• Positive attitude and strong client-service orientation;
• Excellent verbal and written communication skills;
• Highly organized, responsible, proactive, and able to work effectively under pressure;
• Strong client relationship management and problem-solving skills;
• Proficiency in Microsoft Office and CRM systems;
• 1–3 Years of experience in after-sales service, customer service, client relationship management, account management, sales, or a similar client-facing role;
• Fluent Georgian;
• Fluent English;
• Fluent Russian;
• Nice to have: experience in real estate, hospitality, tourism, or another service-oriented industry, experience handling client complaints and coordinating service requests, education in Business Administration, Marketing, Tourism, Hospitality, Real Estate, or a related field, knowledge of an additional foreign language.

• Opportunity to participate in a large-scale international investment and development project;
• Dynamic, professional, and fast-paced working environment;
• Career growth and professional development opportunities;
• Exposure to an international investment structure supported by UAE-based strategic investors.