account manager in iGaming

SOFTSWISS supplies leading iGaming software solutions. Its Sportsbook team builds a platform that enables operators to launch and manage sports betting businesses in regulated markets worldwide.

• Manage a portfolio of B2B sportsbook operators, maintain strong client relationships, and ensure daily operational excellence;
• Act as the primary point of contact, coordinate operator requests, and communicate updates clearly and efficiently;
• Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements;
• Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies;
• Track and analyse operator KPIs to identify revenue-boosting opportunities and strategic betting events;
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth;
• Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.

• Fluent English at B2+ level, written and spoken;
• Fluent Russian at B2 level, written and spoken;
• At least 2 years of experience in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS;
• Experience managing multiple B2B clients or operators;
• Solid knowledge of sportsbook operations, betting markets, and industry trends;
• Strong communication, negotiation, and relationship-building skills;
• Experience with CRM systems, analytics tools, and KPI-based decision-making;
• Nice to have: experience with upselling and revenue growth strategies, a data-driven mindset with the ability to analyse operator performance and take proactive action, familiarity with internal workflows across TAMs, product, and sales teams, knowledge of Portuguese, Spanish, or German.

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons online;
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.