account manager in iGaming

SOFTSWISS supplies leading iGaming software solutions and has created a secure iGaming platform that provides high-quality service to clients worldwide.

• Act as the client’s representative within the Casino Platform ecosystem;
• Support clients with technical requests, incidents, and platform-related questions;
• Consult clients on product functionality, best practices, and operational workflows;
• Perform initial troubleshooting and technical investigation, including log analysis and issue reproduction;
• Escalate complex or unresolved issues to related teams with complete technical and business context;
• Prioritize and manage client requests according to urgency, impact, and SLA expectations;
• Collaborate with Product, QA, Development, and Infrastructure teams to deliver effective client solutions;
• Act as a stakeholder for client-facing product improvements and requests;
• Analyze client feedback and business needs to propose product or process improvements;
• Maintain and improve internal knowledge base documentation and troubleshooting materials.

• English proficiency at B2 or higher;
• Russian proficiency at C1 or higher;
• Strong communication, conflict resolution, and cross-functional collaboration skills;
• Ability to manage difficult conversations and maintain professional client relationships;
• Experience with business analysis and product management processes;
• Strong stakeholder management and expectation alignment skills;
• Strong analytical thinking and a structured problem-solving approach;
• Ability to identify recurring incident patterns and suggest improvements;
• Ability to prioritize multiple requests in a fast-paced environment;
• Strong ownership and attention to detail;
• Basic knowledge of HTML, CSS, JSON, and YAML;
• Confident use of browser DevTools for troubleshooting and diagnostics;
• Understanding of Git workflows and experience with GitLab or similar tools;
• Experience with Jira or similar issue-tracking systems;
• Experience with monitoring and logging tools such as Datadog, Kibana, and Grafana;
• Familiarity with API debugging and request/response analysis;
• Nice to have: Familiarity with React and modern frontend architecture, basic understanding of APIs and networking concepts, experience in QA or technical support environments, understanding of SSR, SEO fundamentals, and responsive design principles, experience working in large-scale software development environments.

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons;
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.