Retention specialist in email marketing

Social Scout is a performance-driven email marketing agency helping DTC eCommerce brands turn their email lists into consistent revenue machines. We build, manage, and optimize email strategies that increase customer retention and conversions through well-crafted campaigns, flows, and A/B testing. Our work is data-driven, creative, and always aligned with each brand's voice and vision. We've partnered with 500+ brands across a variety of industries, and we're growing fast. We're looking for a Flow Specialist to lead and execute high-volume email flow buildouts across a wide range of eCommerce brands.

• You will own the strategy for each client's flow buildout based on their brand, audience, and existing setup
• write all email copy across the six core flows
• Lead and manage a team of three or more designers and Klaviyo builders.
• Oversee project timelines end to end and ensure every buildout is delivered on schedule.
• Lead one to two onboarding calls per day, setting the tone for the entire engagement and act as the primary point of contact throughout the flow buildout process.
• Present strategy and creative direction to clients with confidence and clarity
• manage client feedback and approvals efficiently to keep projects moving.
• Identify high-potential flow clients who are strong candidates for full-service Klaviyo account management.

• Strong understanding of email marketing and lifecycle flows, particularly within eCommerce.
• Hands-on experience with Klaviyo and flow-based strategy across multiple brands.
• Excellent copywriting instincts. You know how to write short-form email copy that converts and matches a brand's voice.
• Proven ability to manage designers and technical builders. You can lead a team, set priorities, and hold people accountable without micromanaging.
• Highly organized and deadline-driven. You can manage multiple concurrent buildouts without letting anything slip.
• Comfortable leading client-facing calls with strong preparation and clear communication.
• Able to balance strategic thinking with hands-on execution in a fast-paced, high-volume environment.
• Fluent English required (written and spoken).
• Available 9:00 AM – 5:00 PM EST.

• Highly competitive base salary with performance bonuses based on KPIs and upsell performance.
• Full-time and fully remote.
• You must be set up and hired as a contractor.
• Full remote. You can be based anywhere in the world.
• Monthly bonuses of $1,000–$2,000 are tied to upselling a predetermined percentage of high-priority brands into full-service management.
• We're a positive, supportive, and results-obsessed team.
• You'll have the autonomy to own your projects, the support to develop your craft, and the opportunity to directly impact the company's trajectory.