crm manager in online delivery

Just Eat Takeaway.com is a global online delivery platform connecting tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners through its technology platform.

• Design and optimise multi-channel CRM campaigns across email, push, SMS, and in-app platforms to drive long-term customer lifetime value;
• Improve campaign performance and customer retention through A/B testing, data analysis, and segmentation;
• Streamline CRM processes, voucher planning, and campaign workflows across markets;
• Partner with international and local teams to experiment with CRM technologies and AI-driven engagement strategies;
• Collaborate with data, product, and brand teams to ensure timely, brand-aligned, customer-focused messaging;
• Onboard, mentor, and review the work of junior team members and interns;
• Maintain CRM best practices and hold the team accountable for high-impact, error-free execution;
• Lead strategic CRM projects involving segmentation, personalisation, cross-channel innovation, and new channel strategies.

• Proven expertise in multi-channel CRM marketing and end-to-end management of complex Email, Push, and In-App campaigns;
• Data-driven approach to segmentation and customer retention;
• Strong stakeholder management and project ownership skills;
• Ability to influence and collaborate with local and global teams;
• Proactive and agile approach in a global scale-up environment;
• Experience mentoring junior colleagues and a collaborative mindset;
• Exceptional English communication skills;
• Curiosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies;
• Nice to have: additional language skills.

• Relocation support is available.