product analyst customer journey

Just Eat Takeaway.com is a leading global online food delivery platform that connects customers with restaurant, grocery and convenience partners through its technology platform.

• Use data-driven insights to understand how users navigate the platform, identify pain points, develop solutions, monitor KPIs, and communicate performance findings to the Product Manager;
• Build a quantitative understanding of users, their behaviour, usage patterns, and journeys to guide product design;
• Act as the first point of contact for behavioural analysis using Google Analytics, Snowplow, BigQuery, and similar tools;
• Work with product managers, UX teams, and the business to assess opportunities, understand the value of changes, and prioritise tasks with the largest customer impact;
• Support the alignment and guidelines of the data infrastructure as part of the Customer Data & Analytics team;
• Identify growth opportunities and experiment to optimise product experiences and drive user engagement and retention;
• Interpret technical issues and explain topics clearly and concisely to stakeholders to support data-driven decision-making;
• Guide and mentor others, share knowledge and skills with the wider team, and develop skills through learning and training opportunities.

• Proven experience as a Product Analyst, Web Analyst, E-Commerce Analyst, or in a similar role;
• Proficiency in SQL and data visualisation tools such as Google BigQuery/Redshift and Tableau/Looker;
• Strong understanding of user behaviour data collection and processing across analytics tools such as Snowplow and Google Analytics;
• Knowledge of user behaviour analytics tools and experience troubleshooting event tracking implementations;
• Hands-on experience with A/B testing and experimentation to inform product decisions;
• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders;
• Ability to collaborate effectively with product, engineering, and UX stakeholders;
• Good communication skills and a passion for knowledge sharing in a team environment;
• Nice to have: exposure to Airflow, GitHub, and Jira; knowledge of R or Python.

• Fixed-term contract for 12 months;
• No conditions specified.