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описание
ASBIS is a global value-added distributor, OEM, and solutions provider with over 2,700 employees across more than 34 subsidiaries in the EMEA region. It has over 36 years of experience serving clients and suppliers.
задачи
Analyze the end-to-end customer and operational journey, including ordering, payment, coffee preparation, pickup, queue management, replenishment, cleaning, maintenance, and service
Gather and prioritize requirements from customers, business stakeholders, operations, service teams, and technology partners
Translate business and operational needs into product specifications, user stories, functional and non-functional requirements, and acceptance criteria
Coordinate development across software, robotics, hardware, payment/POS, coffee equipment, and monitoring systems
Manage integrations with payment providers, POS systems, acquiring platforms, and other external services
Define and improve remote monitoring, alerts, diagnostics, inventory and ingredient monitoring, and service workflows
Work with engineering and operations teams to improve kiosk reliability, availability, throughput, and ease of maintenance
Lead product releases from discovery and planning through development, testing, deployment, rollout, and post-release analysis
Use operational and product data to identify bottlenecks, failures, and opportunities for automation and product improvement
Support product localization and deployment across different markets, including market-specific payment, operational, and regulatory requirements
требования
5+ Years of experience as a Product Manager, Product Owner, or Project Manager managing technology products
Strong ability to analyze and map end-to-end business and operational processes
Experience gathering and translating business requirements into clear product specifications
Proficiency in writing user stories, functional and non-functional requirements, and acceptance criteria
Good understanding of APIs, data flows, system integrations, and payment/POS technologies
Ability to communicate effectively with software developers, hardware engineers, and other technical specialists
Understanding of the software development lifecycle and Agile methodologies, including SCRUM and KANBAN
Experience working with external technology vendors and integration partners
Technical background or education in IT, engineering, business, or a related field
Excellent communication and negotiation skills
Strong facilitation and stakeholder management skills
Ability to coordinate multidisciplinary teams and align technical and business stakeholders
High adaptability and resilience in a fast-changing environment
Detail-oriented while maintaining an understanding of overall product and business objectives
Comfortable working hands-on and taking responsibility beyond a strictly defined functional area
Будет плюсом: experience with complex products involving software and physical/hardware components, automation, robotics, IoT, self-service, unattended retail, or operational technology
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