Business process manager

Are you GAME to JOIN US and be our new Business Process Manager? SoftConstruct is on a search for a new player to join our team.

• Analyze existing business processes to identify areas for improvement and optimization
• Design and document new processes that align with business objectives and best practices
• Work with stakeholders to gather requirements and ensure process designs meet business needs
• Lead the implementation of new processes, including defining roles, responsibilities, and timelines
• Coordinate with IT teams for system integration and automation to support process improvements
• Conduct training sessions and workshops to ensure successful adoption of new processes across teams
• Optimize processes continuously based on feedback, data analysis, and industry best practices
• Develop key performance indicators (KPIs) and metrics to measure process performance
• Monitor process execution, identify bottlenecks or deviations, and implement corrective actions
• Drive change management initiatives to ensure smooth transitions during process changes
• Engage with stakeholders at all levels to communicate process changes, gather feedback, and address concerns
• Foster a culture of continuous improvement and process excellence within the organization
• Identify potential risks associated with business processes and develop mitigation strategies
• Ensure that processes comply with regulatory requirements, industry standards, and internal policies
• Maintain comprehensive documentation of all business processes, workflows, and related procedures
• Generate regular reports and dashboards to communicate, improvements
• Provide insights and recommendations based on data analysis to support strategic decision-making
• Carry out other duties assigned by the immediate supervisor, which are in line with the job description and do not contradict the labor code

• Master’s degree in Business Administration, Management, Engineering, or related field
• Advanced knowledge of Armenian and English is mandatory
• Proficiency in process modeling and diagramming tools (e.g., BPMN, Visio)
• Familiarity with process improvement methodologies (BPM, Six Sigma, Lean, BPM)
• Knowledge of business process automation, workflow optimization, and change management principles
• Strong analytical skills with the ability to assess complex processes and identify optimization opportunities
• Excellent project management abilities, including planning, execution, and stakeholder management.
• Knowledge of business process automation, workflow optimization, and change management principles
• Effective communication skills, both verbal and written, with the ability to collaborate across teams and levels
• Будет плюсом: Certifications such as Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP) are a plus; knowledge of Russian will be a plus

• Условий в вакансии нет