technical support engineer

The company provides leading iGaming software solutions, creating a secure platform to ensure high-quality service to clients worldwide through constant innovation and state-of-the-art technology.

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk;
• Provide first-line operational support for project systems and configurations;
• Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes;
• Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents;
• Maintain accurate ticket updates and documentation;
• Prioritize tasks in accordance with requirements and business risk level.

• Higher or incomplete higher education, preference for graduates of technical universities;
• Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana);
• Basic knowledge of markup web languages (HTML, CSS);
• Working proficiency in the English language;
• Working proficiency in the Russian language;
• Nice to have: Familiarity with GitLab (or alternatives) CI/CD pipelines, Familiarity with Application Programming Interfaces (APIs).

• Private health insurance;
• Sports benefits;
• Comprehensive Mental Health Program;
• Free English lessons (online);
• Local language courses;
• Paid time off;
• Maternity leave support;
• Referral program rewards;
• Upskilling, internal workshops, and participation in professional conferences and corporate events.