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описание
Relocation support is available. If you are not based in one of the locations above, we’d be happy to talk through relocation possibilities with you.
JetBrains creates intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on its products to solve complex problems. Its mission is to make development teams more productive and AI adoptable at scale.
задачи
Investigate and resolve complex technical issues submitted by users worldwide
Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams
Collaborate with developers and QA engineers to share product feedback and drive fixes
Create knowledge base articles, troubleshooting guides, and bug-tracker issues to help users self-serve
Guide users in adopting new technologies, including generative AI tools in development workflows
требования
Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code
Ability to read, write, and debug C# applications
Practical experience investigating, troubleshooting, and supporting commercial software applications
Understanding of generative AI applications in software development workflows
Fluent English with strong written and verbal communication skills
Experience with CRM systems, bug-tracking tools, or support frameworks such as Knowledge Centered Services
Familiarity with modern IDEs and development tools across multiple platforms
Experience onboarding and mentoring support engineers or handling escalated technical cases
Curious to find root causes rather than workarounds
Ability to explain complex ideas clearly and simply
Persistence in investigating edge cases with minimal data
User-first mindset and ability to advocate for customer needs
Ability to work independently while staying connected with a distributed team
Commitment to continuous learning and developing technical skills
условия
Competitive base salary reflecting skills and experience; amount not specified
Flexible work location: work from home or from the office
Up to 30 days per year working remotely from abroad
Extra time off
Medical insurance allowance for the employee and family
Access to conferences, courses, and language classes
Создают интеллектуальные инструменты для разработчиков и команд, включая интегрированные среды разработки (IDE) для множества языков программирования, а также средства командной работы
