support engineer

Andersen is a pre-IPO software development company providing full-cycle services. For over 19 years, it has helped enterprises and middle-sized firms worldwide transform their businesses by creating digital solutions with innovative technologies. Its expertise covers FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries.

• Provide first-line technical support to users;
• Troubleshoot hardware, software, and network issues on user devices;
• Install, configure, and maintain workstations, laptops, and peripherals;
• Manage user accounts, access rights, and permissions, including Active Directory;
• Support common business applications such as MS Office, email clients, and VPN;
• Log, track, and resolve incidents and service requests in a timely manner;
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning;
• Maintain documentation and knowledge base articles;
• Ensure compliance with IT policies, security standards, and best practices.

• 2+ Years of experience as a Helpdesk / Technical Support Engineer or in a similar role;
• Good knowledge of Windows OS and Linux OS;
• Familiarity with Active Directory, user management, and access control;
• Basic knowledge of networking, including TCP/IP, DNS, and VPN;
• Experience with ticketing systems such as ServiceNow or Jira Service Management;
• Strong troubleshooting and problem-solving skills;
• Good communication skills and a customer-oriented mindset;
• Ability to prioritize tasks and handle multiple requests simultaneously;
• English from Intermediate+ level and above.

• Fully remote work, office work, or a hybrid option is available;
• Opportunity to change projects and develop expertise in an interesting business domain;
• Professional, financial, and career growth opportunities;
• Mentoring and onboarding systems for each new employee;
• Opportunity to earn up to an additional 1,000 USD per month depending on expertise, included in the annual bonus, by participating in company activities;
• Access to the corporate training portal;
• Certification compensation, including AWS and PMP;
• Referral program;
• English courses;
• Private health insurance and sports activity compensation;
• Corporate events and benefits, including parties, pizza days, PlayStation, fruits, coffee, snacks, and movies;
• Hiring locations: Azerbaijan, Kazakhstan, and Uzbekistan.