IT helpdesk technician for IoT connectivity

Andersen is hiring an IT Helpdesk Technician for a project supporting and modernizing cloud-first IT infrastructure and ensuring reliable IT services for a global IoT connectivity provider. The customer is an international technology company specializing in the development and provision of advanced communication and connectivity solutions.

• Providing first-point-of-contact support for hardware, software and connectivity issues.
• Logging, prioritizing and triaging tickets in the ITSM platform.
• Resolving 1st and 2nd line issues independently, escalating only when needed.
• Providing onsite and remote support (laptops, peripherals, communication tools).
• Supporting printers, AV and meeting room equipment, Microsoft Teams and Zoom, visitors and contractors.
• Working within SLAs.
• Administering SharePoint Online (sites, permissions, sharing, external access).
• Managing user account lifecycle in Microsoft Entra ID (Azure AD).
• Managing groups, distribution lists and shared mailboxes in M365.
• Handling SSO and MFA enrolment and troubleshooting.
• Resetting credentials and managing access permissions per security policies.
• Enrolling and configuring devices in Intune (Windows and macOS).
• Managing security policies, compliance profiles and baselines.
• Deploying software and updates via Intune.
• Troubleshooting compliance issues and reporting on endpoint security.
• Maintaining hardware inventory across global offices.
• Provisioning hardware, accounts and software access for new starters.
• Coordinating hardware shipping for remote and international hires.
• Managing full offboarding (deprovisioning, device recovery).
• Conducting IT inductions.
• Maintaining the IT knowledge base; documenting recurring issues and workarounds.
• Contributing to IT policies and SOPs.
• Maintaining the IT asset register across the lifecycle.
• Tracking software licenses and flagging renewals and compliance issues.
• Identifying obsolescence risks and ageing hardware.

• Hands-on IT support or helpdesk experience (internships or placements are fine) for 6+ months.
• Ability to resolve 1st and 2nd line issues independently.
• Experience working with end users in a professional environment.
• Working knowledge of Microsoft Entra ID (Azure AD): users, groups, account lifecycle.
• Good understanding of Microsoft 365: Exchange Online, Teams, SharePoint.
• Familiarity with Windows and macOS.
• Basic networking: IP addressing, DNS, DHCP, VPN.
• Good communication skills, with a professional and patient approach.
• Methodical troubleshooting mindset.
• Good organization and multitasking across tickets and priorities.
• Proactive in documentation and flagging issues.
• Comfortable working across time zones.
• Level of English – Upper-Intermediate+ and above.
• Будет плюсом: Experience with an ITSM/ticketing platform; Hands-on experience with Microsoft Intune: enrolment, policies, troubleshooting; Degree in Computer Science, IT or a related field (certifications and experience are considered equally); Microsoft 365 Fundamentals; Microsoft 365 Endpoint Administrator; CompTIA A+; ITIL Foundation; Luxembourg’s official languages (French, German or Luxembourgish)

• Andersen has mentoring and adaptation systems for new employees, and transparent performance review and assessment systems will allow you to determine your development path and plan your growth.
• The company supports them in this and gives them access to the best educational platforms, seminars, and practices.
• We are a cool young team of like-minded people communicating informally.
• You'll have a stable and competitive salary and an extensive benefits package.
• At Andersen, we have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded.