специалист технической поддержки

The company provides B2B payment infrastructure, including PSP integrations, on/off-ramp services, and card processing.

• Configure payment methods and routing for merchants, including PSP, on/off-ramp, and card processing;
• Issue API keys, set up environments, and validate requests in Postman;
• Investigate incidents by tracing transaction errors through JSON payloads, SQL queries, and Grafana logs;
• Reproduce and isolate bugs between the merchant and platform sides, then escalate them to Engineering with a clear technical write-up;
• Perform final configuration checks before merchant production go-live.

• Have 2+ years of experience working directly with payment APIs, merchant configurations, or PSP integrations as an L2 Technical Support or Integration Specialist;
• Alternatively, have senior-level Customer Support experience in FinTech or payment processing with technical depth;
• Have hands-on experience following transaction traces and identifying where failures occurred;
• Understand REST APIs, JSON structures, and end-to-end payment flows;
• Have experience using Postman, writing SQL queries, and working with logs;
• English B2/C1 in writing;
• Nice to have: Grafana or similar monitoring tools, PSP connectors or payment gateways, SQL skills sufficient to write independent queries.

• Fully remote international team;
• Competitive salary discussed individually;
• Real ownership of issue resolution rather than ticket routing;
• Clear path to Senior roles in Support, Product, or Engineering;
• Transparent engineering culture with low bureaucracy.