it support specialist in online gaming

CreedRoomz provides online gaming services.

• Identify hardware and software solutions, troubleshoot technical issues, and diagnose and repair faults;
• Resolve network issues and install and configure hardware and software;
• Provide timely and accurate customer feedback and follow up with clients to ensure problem resolution;
• Replace or repair necessary parts;
• Support the rollout of new applications and manage multiple cases simultaneously;
• Test and evaluate new technologies and conduct electrical safety checks on equipment;
• Provide technical support to internal end users for routine hardware and software problems, including operating system, application, system access, and database support;
• Input data into the Help Desk tracking system and assist with its maintenance;
• Provide daily support to users of various computer systems by answering questions, analyzing problems, and quickly forming solutions to restore proper operation;
• Communicate clearly and effectively with end users, colleagues, and management to resolve issues and ensure customer satisfaction;
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

• Bachelor's degree in IT;
• Basic technical skills;
• Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures;
• Working knowledge of PC operating systems and Microsoft Office Applications;
• Proficiency in Windows OS;
• Experience with remote desktop applications and help desk software;
• Attention to detail and good problem-solving skills;
• Strong communication and interpersonal skills;
• Ability to remain calm and professional in all circumstances;
• Ability to work effectively as a team member.

• Work schedule: 10:00-18:00, 18:00-02:00, 02:00-10:00, then 2 days off;
• Office address: Garegin Hovsepyan 20.