CRM promo monitoring specialist

VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by SoftConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. The CRM Promo Monitoring Specialist manages CRM-specific boards, ensuring CRM processes and Board workflows work together smoothly.

• Own CRM-Jira board strategy: Oversee configuration, optimizationand governance of boards to align with business processes across all products/regions.
• Drive operational excellence: Serve as the escalation point for complex issues; develop/refine workflows to improve tracking, resolution speedand cross-functional visibility.
• Ensure seamless integration: Collaborate with responsible teams to embed CRM activities into Jira workflows (task creation).
• Monitor performance & health: Detect bottlenecks, misconfigurations, or data inconsistencies; analyze metrics (cycle time, throughput) to recommend automation and process enhancements.
• Manage board tasks: Review task briefs and open tasks (promotions, access requests and etc.) for accuracy and compliance, track deadlines/materials, balance workloadand assign to team members.
• Enable team success: Provide guidance and best practices to CRM teams on Jira usage, workflow adherenceand reporting.
• Maintain transparency & documentation: Facilitate cross-functional communication through boards; document configurations, workflows, automation rulesand policies.
• Innovate & comply: Evaluate new tools/methodologies for CRM-Jira integration; enforce adherence to regulations, offer types, bonus mechanicsand audit requirements.

• Abilitiy to manage routine deadlines and high-volume reporting periods (e.g., promo launches, month-end closes) with composure and attention to detail.
• Mastery of Jira workflows, schemes, automation and board configuration.
• Deep knowledge of CRM tools, backoffice systemsand player data management; ability to map CRM activities (task briefs) to Jira workflows.
• Proven ability to design/refine Jira workflows to improve issue tracking, resolution speedand cross-functional visibility; experience implementing automation to reduce manual overhead.
• Ability to prioritize tasks, meet deadlinesand manage workload in fast-paced environments (e.g., live event reporting).
• Skill in analyzing Jira metrics (cycle time, throughput, bug resolution rates) using BI tools to drive process improvements and report on KPIs.
• Experience partnering with responsible teams to align Jira board governance with business objectives and company regulatory standards.

• Competitive experience-based salary
• Family health insurance
• Social events, corporate parties
• 4 paid days off during a year
• Learning and Development
• Transportation