helpdesk specialist

No description

• Provide technical support to employees in the CY office and remotely
• Maintain and support office IT infrastructure, including workstations, printers, conference room equipment, local network equipment, IP telephony, access control systems, and CCTV
• Support and administer corporate software and services, including Google Workspace, Microsoft 365, Kaspersky antivirus, VPN, Apple Business Management, Jamf MDM, and Active Directory
• Manage user access and accounts
• Manage IT assets, including inventory tracking, procurement, and vendor coordination
• Ensure proper software licensing and compliance with policies
• Document IT procedures, maintain the knowledge base, and follow service management processes

• 1–2+ Years of experience in IT support, Help Desk, or system administration
• Russian (B2+) and English (B1+) for day-to-day communication
• Strong knowledge of Windows, macOS, and mobile platforms (iOS/Android)
• Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi, cabling)
• Experience with user support tools, including ticketing systems and remote desktop tools
• Hands-on troubleshooting skills for hardware, software, and peripherals
• Experience with Microsoft 365 and Google Workspace
• Familiarity with IT asset and account management practices
• Basic administration experience with Active Directory and access rights
• Strong interpersonal and communication skills with a customer-first approach
• Analytical thinking and problem-solving ability to resolve issues efficiently
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Будет плюсом: experience with MDM solutions (Jamf, Intune, etc.), exposure to Linux systems and command-line operations, knowledge of Kaspersky Security Center or similar antivirus platforms, familiarity with IP telephony (e.g., FreePBX, Asterisk) and access control systems, experience with configuring CCTV systems, basic understanding of IT security principles

• Attractive monthly salary paid in line with your skills and experience
• Medical insurance for employees and their families
• Access to professional training, conferences, and paid educational courses
• Corporate language courses
• Evening yoga classes in the office relaxation space
• Subsidized lunches
• Corporate events for employees and their children
• Sports events