first-line technical support specialist for SaaS booking platform

Altegio is an international SaaS company whose platform helps service businesses accept online bookings, automate operations, and grow revenue. Entrepreneurs in 81 countries use its product to manage day-to-day operations and make it easier for customers to book services online.

• Handle incoming and outgoing customer inquiries via chat and phone
• Help customers resolve questions related to the Altegio platform
• Identify and register bugs and technical issues
• Pass bugs to the QA team with all necessary details
• Follow up on customer issues and ensure they are properly addressed

• At least 1 year of customer service experience
• Strong verbal and written communication skills in Russian and English
• Good problem-solving skills and attention to detail
• Будет плюсом: experience in technical support, CRM/ERP systems, or a technical background

• Official employment in Armenia
• Competitive compensation and opportunities for professional growth
• 5/2 Work schedule with the option to arrange alternative days off; working hours 09:00–18:00 or 10:00–19:00
• Birthday day off and flexible public holiday policy