it support specialist for company IT infrastructure

JetBrains’ IT department supports the company’s IT infrastructure across 10 offices, including workstations, virtual machines, telecommunications systems, and server rooms.

• Provide technical support to all JetBrains employees
• Set up new computers and repair and modernize existing ones
• Decide which hardware is best for each case
• Advise employees on hardware- and software-related issues
• Maintain office IT equipment, including computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems

• Previous IT Helpdesk Support experience
• Fluent English
• Able to disassemble and repair computers
• Able to troubleshoot operating system errors using methods beyond reinstalling the OS
• Communicate patiently and politely with users experiencing issues
• Know how local networks and the Internet work
• Enjoy disassembling devices to learn about them
• Willing to solder damaged wires
• Strong teamwork skills, openness to diverse opinions, and the ability to support opinions with sound reasoning
• Motivated to grow professionally and learn and apply new approaches and technologies
• Take pride in your work
• Будет плюсом: sharing knowledge with peers, quickly finding solutions while communicating with users remotely

• Strong base salary; competitive pay reflecting skills and experience
• Extra time off
• Medical insurance allowance for the employee and family
• Access to conferences, courses, and language classes
• Relocation support
• Lunch on workdays or a lunch allowance
• Access to professional mental health services
• On-site gym or sports club stipend
• Company-wide celebrations and team gatherings
• Some benefits may vary depending on location